This article explains how you can cancel products/packages or domains from your account.
Log into your client area by clicking on the Client Area button on the upper right of the Sovahost website.
If you don't remember your login details, please use the Password Reminder link below on the login page.
Canceling a Hosting or Service related product:
- Click on Services link in the menu and choose My Services
- Click on VIew Details button to the right of the package or service you wish to cancel.
- On the bottom of the next page, click on the button Request Cancellation.
- Please provide reason for canceling and then select cancellation type.
- Cancellation type Immediate will have your site removed that day.
- Cancellation type End of Billing Period places your package on cancelled status but does not remove your website or service until the day it expires.
- Click on Request Cancellation button.
Canceling a Domain Name
- Click on Domains and then choose My Domains on the menu.
- Click on the Manage Domain button to the right of the domain you wish to cancel.
- Click on Auto Renew tab and then click on the button Disable Auto Renew.
- This basically prevents the domain from renewing in the future and will let it expire.
If you wish to Deactivate your entire account just submit this request by submitting a Support Ticket.
Please submit ticket to the support desk if you have more questions.
